Last updated: 25/10/2023
1. Scope of Refund Policy
Welcome to “Discover Solutions Online,” a provider of legal process outsourcing services. We are dedicated to offering high-quality services to our clients. This Refund Policy outlines the terms and conditions governing the process of refund requests.
2. Eligibility for Refunds
We value your satisfaction and understand that there may be circumstances where you need to request a refund. To be eligible for a refund, your request must meet the following conditions:
a. Service Non-Delivery: If you have paid for a service, and we have not initiated or completed the service as mutually agreed upon, you are eligible for a full refund.
b. Unsatisfactory Service: If you are dissatisfied with the service we provided due to a deficiency on our part, we will review the issue and consider a partial or full refund, as deemed appropriate.
c. Payment Issues: If you have been charged in error, overcharged, or there was an unauthorized payment, you are eligible for a full refund.
3. Exclusions from Refund
Refunds will not be granted under the following circumstances:
a. Change of Mind: Refunds will not be provided if you simply change your mind or no longer require the service after payment has been made.
b. Personal Circumstances: We cannot grant refunds based on your personal circumstances,ac such as a change in your legal requirements or needs.
4. How to Request a Refund
To request a refund, follow these steps:
a. Contact Us: Send an email to info@discoversolutions.online with “Refund Request” as the subject line. In the email, provide detailed information about your request, including the service in question, the reason for your refund request, and any supporting documentation.
b. Review Process: Our team will review your request and assess whether it meets our refund criteria.
c. Notification: We will notify you of the decision regarding your refund request. This notification will include the approval or denial of your request and the expected timeline for the refund to be processed.
5. Refund Process
If your refund request is approved, the following process will be followed:
a. Timing: Refunds will typically be processed within 15 business days from the date of approval. The exact processing time may vary depending on your payment method and financial institution.
b. Payment Method: Refunds will be issued using the same payment method you used for the original transaction. If this is not possible, we will work with you to determine an alternative method.
6. Contact Us
For any questions, concerns, or assistance with a refund request, please contact us at info@discoversolutions.online.
7. Policy Updates
This Refund Policy may be updated from time to time to reflect changes in our services or practices. The most recent version will always be available on our website.
By using the services provided by “Discover Solutions Online,” you acknowledge your understanding and agreement with this Refund Policy. If you do not agree with this policy, please refrain from using our website and services.
